Privacy Policy for Sonar Clarity

1. Introduction

This Privacy Policy explains how Sonar Clarity (“we,” “our,” “us”), accessible at https://sonarclarity.ai, collects, uses, and protects your personal information when you use our website and our services (including integrations with Google, Microsoft, and Okta). By using our website and services, you consent to the data practices described in this Policy.

2. Data Collection

1.Personal Data: We collect personal information (such as your name, email address, phone number) when you request a demo or contact us.

2.Non-Personal Data: We use cookies and similar tracking technologies to collect non-personal information about your interaction with our website (e.g., browsing patterns, pages viewed) to improve our service and your experience.

3.Integrated Services: Through our integrations (e.g., Google, Microsoft, Okta), we may collect the following additional information if you choose to connect your account:

•User email addresses, statuses, and single sign-on (“SSO”) events.

•Group or directory information.

•Other basic profile information, as authorized by you and permitted by the relevant service’s API.

3. Purpose of Data Collection

Service Provision: The data we collect is used to provide, maintain, and improve our SaaS management platform, including tracking user status and events from integrated services such as Google, Microsoft, and Okta.

Communication: Personal data is used to contact you, provide demos, and respond to your inquiries.

Analytics: We may use aggregated or de-identified data for analytics and to improve our products and services.

4. Data Sharing

We do not sell or rent your personal data.

•We only share personal data with third parties as required by law, or as necessary for service provision (e.g., secure hosting, payment processing, or compliance with a legal obligation).

•We adhere to the data-sharing and usage restrictions of each integrated service (e.g., Google API Services User Data Policy).

5. Children’s Privacy

Our services are not intended for, and we do not knowingly collect information from, children under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will delete such information from our servers immediately.

6. Cookies

Cookies are small files placed on your device that enable us to enhance and customize your experience on our website. You may refuse to accept cookies by activating the appropriate setting on your browser. However, doing so may prevent you from taking full advantage of our website features.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure.

8. Data Retention and Deletion

1. Retention of Personal Data:

•We retain personal information (e.g., name, email address) for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

•For users who request demos or contact us, we keep the data as long as we have an ongoing business relationship or as needed to provide services and support.

2. Retention of Google (and Other Integrated) User Data:

Type of Data: This includes email addresses, user statuses, SSO events, and group information.

Retention Period: We retain data obtained from integrated services (such as Google, Microsoft, Okta) only for as long as necessary to deliver the functionality of our SaaS management platform or to comply with applicable legal requirements.

Deletion: If you remove or disconnect an integrated service account (for example, by revoking Sonar Clarity’s access through your Google account settings), we will remove or anonymize the associated data from our systems within a reasonable period, except where we are required by law to retain it.

3. User-Initiated Deletion:

•You can request the deletion of your personal data (including data fetched from Google or other integrated services) at any time by contacting us at support@sonarclarity.ai.

•Upon receiving a deletion request, we will remove or anonymize your personal data from our active databases, unless we are legally required to retain certain data (for example, for billing or compliance reasons).

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and, where relevant, by sending you an email or a platform notification. The “Effective Date” at the bottom of this Policy reflects when it was last revised.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of France. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the French courts.

11. Contact Information

If you have any questions, concerns, or suggestions about our Privacy Policy or data handling practices, please contact us at:

support@sonarclarity.ai.

12. Effective Date

This Privacy Policy is effective as of April 25, 2024 (last updated on February 7, 2024).